솔루션
Emergency Call Management
기본 통화 제어 기술부터 데스크톱의 사용자 인터페이스에 이르기까지 모든 형식의 긴급 통화를 관리하는 데 필요한 모든 것을 하나의 유연한 멀티미디어 솔루션에서 이용할 수 있습니다.
통합적이고 유연한 통화 처리 및 관리
Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs).
9-1-1 통화 처리 및 처리를 간소화하고 중요한 음성, 텍스트, 데이터 및 비디오 정보를 실시간으로 수집하며 풍부한 상황 인식 데이터의 전달을 개선합니다.
모든 통화 또는 미디어 관리
Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:
- Next-generation voice
- Text-to-911
- Text-from-911
- Real-time texting
- 3D location mapping
- Image-enriched messaging
- Video-enhanced data
완벽한 맞춤형 통화 처리
At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
- Customized icons and buttons
- Buttons sized for touch-screen operation
- Mute, privacy, and hold buttons
- Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
- Buttons sized for call takers with visual disabilities
- Text-to-911 capabilities that allow call takers to initiate text conversations
- Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Customized Call Management & Control
Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
- VoIP(Voice over IP) 긴급 통화 처리 및 관리
- 911로 문자 전송 및 911로부터 문자 전송 통합
- 사실상 무제한 고품질 회의
- 지도 기반 통화 관리
- 긴급 알림
새로운 기술 활용
Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
