ソリューション
Emergency Call Management
あらゆる形式の緊急通報を管理するために必要な、基盤となる通話制御技術からデスクトップのユーザーインターフェイスに至るまで、柔軟なマルチメディアソリューションが1つにまとまっています。
統合された、柔軟なコールハンドリングと管理
Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs).
9-1-1コールハンドリングと処理を合理化し、重要な音声、テキスト、データ、ビデオ情報のリアルタイム収集を可能にし、豊富な状況認識データの配信を向上させることができます。
あらゆる通話やメディアを管理
Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:
- Next-generation voice
- Text-to-911
- Text-from-911
- Real-time texting
- 3D location mapping
- Image-enriched messaging
- Video-enhanced data
カスタマイズ可能な完全なコールハンドリングを実現
At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
- Customized icons and buttons
- Buttons sized for touch-screen operation
- Mute, privacy, and hold buttons
- Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
- Buttons sized for call takers with visual disabilities
- Text-to-911 capabilities that allow call takers to initiate text conversations
- Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Customized Call Management & Control
Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
- VoIP（Voice over IP）による緊急通報の処理と管理
- 統合されたtext-to-911とtext-from-911。
- 事実上無制限の高品質な会議が可能
- 地図による通話管理
- 緊急連絡先
新しい技術を活用する
Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
