Solutions
Emergency Call Management
Obtenez tout ce dont vous avez besoin pour gérer n'importe quel appel d'urgence dans n'importe quel format dans une solution multimédia flexible - de la technologie sous-jacente de contrôle des appels à l'interface utilisateur sur le poste de travail.
Gestion et traitement des appels intégrés et flexibles
Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs).
Il rationalise la gestion et le traitement des appels 9-1-1, permet la collecte en temps réel d'informations vocales, textuelles, vidéo et de données critiques, et améliore la fourniture de données de connaissance de la situation.
Gérer n'importe quel appel ou média
Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:
- Next-generation voice
- Text-to-911
- Text-from-911
- Real-time texting
- 3D location mapping
- Image-enriched messaging
- Video-enhanced data
Obtenez un traitement des appels complet et personnalisable
At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
- Customized icons and buttons
- Buttons sized for touch-screen operation
- Mute, privacy, and hold buttons
- Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
- Buttons sized for call takers with visual disabilities
- Text-to-911 capabilities that allow call takers to initiate text conversations
- Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Customized Call Management & Control
Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
- Traitement et gestion des appels d'urgence par voix sur IP (VoIP)
- Texte à 911 et texte à partir de 911 intégrés
- Conférences de haute qualité pratiquement illimitées
- Gestion des appels à partir d'une carte
- Notification d'urgence
Tirer parti des nouvelles technologies
Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
