解决方案
Emergency Call Management
在一个灵活的多媒体解决方案中获得管理任何形式的紧急呼叫所需的一切--从底层呼叫控制技术到桌面的用户界面。
集成、灵活的呼叫处理和管理
Our Guardian Call Handling is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs).
它简化了9-1-1呼叫的处理，能够实时收集关键的语音、文本、数据和视频信息，并改善丰富的态势感知数据的交付。
管理任何呼叫或媒体
Comtech NG9-1-1 Call Handling solution is designed to provide all of the functionality needed to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:
- Next-generation voice
- Text-to-911
- Text-from-911
- Real-time texting
- 3D location mapping
- Image-enriched messaging
- Video-enhanced data
获得完整的、可定制的呼叫处理
At the desktop, the user-centric, customizable next-generation 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:
- Customized icons and buttons
- Buttons sized for touch-screen operation
- Mute, privacy, and hold buttons
- Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
- Buttons sized for call takers with visual disabilities
- Text-to-911 capabilities that allow call takers to initiate text conversations
- Multimedia interfaces for non-voice communications, including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)
Customized Call Management & Control
Behind the desktop, Comtech’s 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.
To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
- IP语音（VoIP）紧急呼叫的处理和管理
- 综合文字转911和文字转911
- 几乎无限制的高质量会议
- 基于地图的呼叫管理
- 紧急通知
充分利用新技术
Comtech leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.
Unlike other offerings that have been modified for next-generation applications, Comtech 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow.
