Get complete inbound and outbound text capabilities with Guardian Messenger.
Guardian Messenger is a full-featured short message service (SMS) function that seamlessly integrates with the Guardian 9-1-1 Call Handling solution. Once configured, this function enables standards-based text-to-911 call management and control.
For added flexibility, Guardian Messenger goes beyond standards requirements by offering outbound text-from-911 capabilities. With this option, Guardian Messenger can be configured with pre-scripted text messages that can be used to provide a quick response to text-to-911 messages. It also enables call takers to reconnect with disconnected or abandoned callers via text.
At the desktop, text-based calls are handled like regular voice calls. Call takers have the option to manage the call with all the same features and functions associated with voice calls, including transfer and join capabilities.
Guardian Messenger can also be configured to identify a text-to-911 call with a unique ring and present it as viewable text on call taker display screens, along with call history and other relevant call information. To further optimize call handling, call takers can be assigned roles that will either include or exclude text calls from being presented at their positions. This makes it easier to streamline the call management process and ensure all text-to-911 messages are answered by call takers trained and certified to handle text-based calls.