VoIP E9-1-1

Comtech delivers the market’s most reliable emergency services for VoIP service providers.

Comtech’s VoIP E9‑1‑1 solution is designed to route VoIP calls to 9‑1‑1, providing a common call control interface for static, nomadic, and mobile VoIP services.

voIP E9-1-1

Product Details

A National Emergency Number Association (NENA) standards-compliant i2 platform, our LivewirE9‑1‑1® solution delivers reliable emergency services to VSPs’ subscribers.

A secure B2B provisioning interface allows for rapid order velocity and subscriber address validation.

Our VoIP E9‑1‑1 solution supports multiple call-routing configurations and can accommodate carrier-specific regulatory rules, such as routing calls based on geodetic location (lat/lon in Presence Information Data Format Location Object PIDF‑LO), Master Street Address Guide (MSAG)‑validated civic address, and default routing to a national emergency call center staffed by APCO-trained and certified agents.

Industry Compliance

Our VoIP E9‑1‑1 solution complies with the National Emergency Number Association (NENA) i2 standard and the latest applicable Federal Communications Commission (FCC) mandates, including the interconnected VoIP rules.

Features & Benefits

key featurebenefit
NENA i2 Standards-Based VoIP Positioning Center (VPC)Enables interconnected VoIP service providers (VSPs) to comply with Federal Communications Commission (FCC) rules for routing VoIP E9‑1‑1 calls.
ALI Link™ ServiceProvides access to standardized Automatic Location Information (ALI) databases through a single steering point, which saves VSPs the expense of building their own data circuits.
B2B Subscriber Provisioning Application Programming Interface (API)Provides an automated method for provisioning subscriber records, improving speed of deployment and customer acquisition.
LivE9-1-1 (Web-Based Subscriber Provisioning Tool)Acts as a secure front end to Comtech’s subscriber database, allowing authorized users to add, modify and delete individual records in the Location Information Server (LIS).
Master Street Address Guide (MSAG) Address ValuationConfirms that subscriber-provided addresses are in a format preferred by public safety entities.
Emergency Response Center (ERC)Ensures that, if for any reason a call cannot be routed automatically, an Association of Public-Safety Communications Officials (APCO)-trained and certified call taker will answer the 9‑1‑1 call for help and route the call to the appropriate PSAP.

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