Digital Products Service and Support Plans
Enhanced Service & Support Plans
for Digital Products
As an assured satellite communications (SATCOM) leader, Comtech has been providing our customers and trusted partners with some of the world’s most trusted SATCOM products for over five decades. Comtech is delivering software-defined solutions with advanced technologies designed to meet our global customers’ communication needs today while anticipating the new demands of the future.
We are launching enhanced Technical Support Plans with various service and support levels on a subscription basis for our current digital product line and the next generation product portfolio.
All Comtech service and support plans include access to 24 x 7 technical support and access to Comtech’s customer support portal. Our new Premium and Mission Critical plans include enhanced support services for optimal operation of your mission critical networks.
Service and Support Plans Levels
Comtech’s enhanced Service and Support Plans are designed to provide professional support for Comtech’s digital products. Depending on the service level, the support plans include:
– Enhanced Technical Support
– Software/Firmware Upgrades
– Security Tools Management
– Annual Remote Network Assessments
– Advanced RMA service
– Warranty or Extended Warranty for Legacy (EOL) products
– Training
– Installation & Commissioning Support
– Network Design
– Global Technical Support Center
Mission Critical Support
Tailored Service and Support Plans for customers with new products or large deployed installed base in mission critical applications.
– Highest Priority Level on Escalation & Service Plans (Immediate 24×7)
– Premium Remote Network Assessments
– Technical Account Manager
– Simplified renewals
– Pricing on a case-by-case basis
Contact Us for more information