Guardian 9-1-1 Call Handling

Move up to Integrated, Flexible Call Handling and Management

Get everything you need to manage any emergency call in any format in one flexible multimedia solution — from the underlying call control technology to the user interface at the desktop.

Our Guardian 9-1-1 Call Handling solution is the most flexible multimedia emergency call management solution for public safety answering points (PSAPs). It is engineered to streamline 9-1-1 call handling and processing, enable real-time collection of critical voice, text, data, and video information, and speed delivery of rich situational awareness data to first-response teams in any situation.

Manage Any Call and Any Media

With Guardian 9-1-1 Call Handling you get all the functionality you need to manage 9-1-1 calls in any format and to collect and deliver rich, situational awareness information from any source — today and tomorrow:

  • Next-generation voice
  • Text-to-911
  • Text-from-911
  • Real-time texting
  • 3D location mapping
  • Image-enriched messaging
  • Video-enhanced data

Get Complete, Customizable Call Handling

At the desktop, the user-centric, customizable Guardian 9-1-1 Call Handling solution is optimized for call takers based on human-centered design (HCD) principles for comfortable ergonomics, intuitive usability, and efficient call processing. The modular screen layout provides the highest level of flexibility to fit the unique and individual workflow of each call taker with:

  • Customized icons and buttons
  • Buttons sized for touch-screen operation
  • Mute, privacy, and hold buttons
  • Intelligent transfer buttons that allow call takers to select the type of outgoing call based on the type of incoming call
  • Buttons sized for call takers with visual disabilities
  • Text-to-911 capabilities that allow call takers to initiate text conversations
  • Multimedia interfaces for non-voice communications including text messages, instant messaging, and telecommunications device for the deaf (TDD/TTY)

Customize Call Management and Control

Behind the desktop, the Guardian 9-1-1 Call Handling solution leverages the full power of our innovative call control system. This full-featured, customizable system is built on open standards. It provides a simple, evolutionary path to next-generation emergency call management requirements and enables future enhancements without replacing the underlying infrastructure.


To ensure a perfect fit, we work with you to configure the system to meet your PSAP’s unique needs with a variety of features, including:
• Voice over IP (VoIP) emergency call handling and management
• Integrated text-to-911 and text-from-911
• Virtually unlimited high-quality conferencing
• Map-based call management
• Emergency notification

Integrate With Existing Systems

For maximum flexibility, the complete Guardian 9-1-1 Call Handling solution integrates easily with all legacy and IP-based equipment and database systems, including:

Leverage New Technologies

The Guardian 9-1-1 Call Handling solution leverages the latest voice, text, data, and video communications standards, protocols, and technologies and conforms to all regulatory standards.

Unlike other offerings that have been modified for next-generation applications, the Guardian 9-1-1 Call Handling solution is specifically engineered for legacy and IP-based emergency call management and control, and for converging traditional voice and data into a single communications workflow.

Add Text-to-911 and Text-from-911

In addition to standard call handling and management, every Guardian 9-1-1 Call Handling solution is engineered to support today’s and tomorrow’s emergency call management requirements. Text-to-911 and text-from-911 capabilities can be added with Guardian Messenger, an integrated, full-featured SMS function available when you need it.

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Maintain Operations on the Move

The Guardian 9-1-1 Call Handling solution is also optimized for situations in which you need mobility at a moment’s notice. Mobility is enabled with Guardian Mobile, a full-featured 9-1-1 call management option for the Guardian 9-1-1 Call Handling solution that enables PSAPs to continue operations from any location with a high-speed internet connection. With Guardian Mobile, you can establish critical 9-1-1 services on the move using a backup location, such as a mobile command center, and continue to manage emergency calls.

Download the Guardian 9-1-1 Call Handling Product BriefGet Data SheetsGet Marketing and White Papers